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--- truck_hiring_project_synopsis_business_opportunities_questions [2018/06/06 21:16]
171.60.231.96
+++ truck_hiring_project_synopsis_business_opportunities_questions [2018/07/02 12:04] (current)
hari [Questions]
@@ Line 29: / Line 29: @@
 The hiring process is carried out in the following phases.
   * Issuing a hiring request: This is where the person (we will call him the ‘hirer’), issues a request for a truck on which he can load cargo and get it delivered.
-  * The system looks for available trucks and presents ‘hire suggestions’.
+  * The system looks for available trucks and presents ‘hire suggestions’, which are trucks that can fulfill the hirer's request.
-  * The hirer picks one of the suggestions.
+  * The hirer picks one of the suggested trucks.
-  * After the hirer pays, the trip is confirmed.
+  * After the hirer pays, the trip is considered purchased.
+  * The driver of the chosen truck gets an SMS requesting him to confirm that he can do the trip.
+    * If the driver is indeed proceeding towards Mumbai and is willing to load the hirer's cargo, then he will say YES.
+    * If the driver is not ready to go to Mumbai that day for any reason or if he is unwilling to take the extra rounds to load and unload cargo, he will say NO.
+  * The driver communicates the response to the system admin / call centre. If the driver rejects, then the admin proceeds to refund the tariff. Otherwise the trip proceeds as planned.
 ===== Issuing a hiring request =====
 Let’s say Ajay wants to hire a truck to get some goods delivered between Itwari in Nagpur to Mulund in Mumbai. Here are some parameters that he chooses.
@@ Line 60: / Line 64: @@
 A: ... please answer here ...
+Q: How is the expense to hirer decided/displayed? Is it  negotiable? If so will it have discount coupons on a standard rate or a rate keyed in ?
+A: ... please answer here ...
+Q: Can a person hire more than one truck in the same order?
+A: ... please answer here ...
 ===== Hire suggestions =====
 After a request is issued, the system finds trucks that fit the required conditions. The trucks are listed in a list that the hirer can see and choose from. Here is what’s shown in the list.
@@ Line 71: / Line 82: @@
 ==== Questions ====
 Q: What is the pricing structure for the trucks? We need it in order to calculate tariff.
+A: ... please answer here ...
+Q: Is the the full tariff to be paid upfront or is it an advance amount? Is the advance a fixed amount for all trips or is it a percentage of the total tariff?
 A: ... please answer here ...
@@ Line 122: / Line 137: @@
 An SMS is sent to the hirer’s phone after payment is complete. Note that this SMS only confirms that our app received the money. A seperate SMS is sent with the trip details.
-===== Confirmed trip =====
+===== Purchased trip =====
 Once payment is complete and confirmed, a new trip is created. This trip takes care of the hirer’s conditions. The new trip has the following info.
   * The hiring request ID which results in this trip.
@@ Line 128: / Line 143: @@
   * The starting date of the trip.
   * The completion date of the trip.
-  * The truck’s registration number, driver’s name and phone number.
+===== Confirmed / rejected trip =====
+Once the payment is complete, the driver of the truck receives an SMS, which gives him the following details:
+  * Loading date from Nagpur
+  * Loading address at Nagpur
+  * Date for reaching Mumbai
+  * Destination address at Mumbai
+Most likely, the driver accepts the trip. But sometimes, things happen and the driver either is forced to reject or willingly rejects the trip. Either way, a call between the driver and the admin. The driver is given a certain amount of time to respond with a YES. If there is no response within that time, a NO is assumed and the trip is rejected. When a trip is rejected, the tariff is refunded.
+After the driver's response is updated in the system, the hirer gets an SMS.
+  * If the trip is rejected, an apology and an intimation for the reversal of tariff are issued.
+  * If the trip is accepted, then the truck's registration number, the driver's name and his mobile number are sent.
 ==== Questions ====
@@ Line 143: / Line 171: @@
   * Cancelled before start: If the hirer cancels the trip before it starts, i.e. cancellation in the ‘upcoming’ state.
   * Cancelled during trip: If the hirer cancels the trip during the ‘loading’ or ‘in transit’ state.
-  * Cancelled by driver: If the driver of the truck cancels the trip.
+  * Rejected by driver: If the driver rejects the trip when he is notified about it.
+  * Cancelled by driver: If the driver of the truck cancels the trip while it is in transit.
   * Cancelled by system: If someone inside the system, such as the admin, cancels the trip.
-  * Suspended: If the trip has to stop temporarily for some reason, e.g. a broken truck, a closed highway, weather conditions, etc. The driver calls in the admin, who marks the status as ‘suspended’. The status is immediately notified to the hirer, who can cancel or wait for the trip to end. Refunding / compensation policies will kick in.
+  * Suspended: If the trip has to stop temporarily for some reason, e.g. a broken truck, a closed highway, weather conditions, etc. The driver calls in the admin, who marks the status as ‘suspended’. The status is immediately notified to the hirer, who can cancel or wait for the trip to proceed. Refunding / compensation policies will kick in.
 ==== Questions ====
@@ Line 185: / Line 214: @@
   * If a truck changes hands, then update the name and phone number of the new owner.
   * If a truck’s registration number changes, then change the record.
+  * If the driver rejects a trip, then change the status of the trip to 'rejected by driver' and initiate a tariff reversal.
+  * If a trip has to be delayed for any reason, then change the loading / delivery date. Before the change in date, the admin talks with the hirer to see if the delay is okay.
+  * While a hirer may book a truck using the app, he may later prefer to perform other operations such as cancellation using a phone call. In such cases, the admin updates the system on behalf of the hirer.
+  * The hirer may suddenly prefer a change of date, either for loading or for delivery. In such cases, the admin manually frees up the truck that was attached to the trip. Then he finds another truck that satisfies the new conditions of the hirer. The admin will sanction the changes after any re-booking charges are taken care of and difference in tariff is paid up.

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