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--- truck_hiring_project_synopsis_business_opportunities_questions [2018/06/06 20:19]
171.60.231.96
+++ truck_hiring_project_synopsis_business_opportunities_questions [2018/07/02 12:04] (current)
hari [Questions]
@@ Line 6: / Line 6: @@
 Q: Are return trip bookings only for the entire length from Nagpur to Mumbai? Or do they also take bookings for other cities on the route, thus partially monetising their return trip? E.g. Nashik, Aurangabad, etc.
-A: ... Answer here ...
+A: ... please answer here ...
 Q: Are specific localities important? Do trucks also agree to load or deliver cargo in a locality within a city that they are not bound for?
 E.g. will a truck bound for Bhiwandi depot agree to deliver cargo to Vashi or Borivali?
-A: ... Answer here ...
+A: ... please answer here ...
 ===== Trucks =====
@@ Line 29: / Line 29: @@
 The hiring process is carried out in the following phases.
   * Issuing a hiring request: This is where the person (we will call him the ‘hirer’), issues a request for a truck on which he can load cargo and get it delivered.
-  * The system looks for available trucks and presents ‘hire suggestions’.
+  * The system looks for available trucks and presents ‘hire suggestions’, which are trucks that can fulfill the hirer's request.
-  * The hirer picks one of the suggestions.
+  * The hirer picks one of the suggested trucks.
-  * After the hirer pays, the trip is confirmed.
+  * After the hirer pays, the trip is considered purchased.
+  * The driver of the chosen truck gets an SMS requesting him to confirm that he can do the trip.
+    * If the driver is indeed proceeding towards Mumbai and is willing to load the hirer's cargo, then he will say YES.
+    * If the driver is not ready to go to Mumbai that day for any reason or if he is unwilling to take the extra rounds to load and unload cargo, he will say NO.
+  * The driver communicates the response to the system admin / call centre. If the driver rejects, then the admin proceeds to refund the tariff. Otherwise the trip proceeds as planned.
 ===== Issuing a hiring request =====
 Let’s say Ajay wants to hire a truck to get some goods delivered between Itwari in Nagpur to Mulund in Mumbai. Here are some parameters that he chooses.
@@ Line 41: / Line 45: @@
   * The complete address from which the goods are to be loaded (somewhere in Itwari).
   * The complete address to which the goods are to be delivered (somewhere in Mulund).
-In addition, a hiring request ID is auto-generated, so that each request can be tracked and logged into a database.
+In addition, a hiring request ID is auto-generated, so that each request can be tracked and logged into a database. This request ID is linked to a specific hirer, identified by his/her phone number as the username.
 ==== Questions ====
 Q: Can a trip be booked in advance, e.g one that starts a day or a week from today? Or can trips can only be booked such that they start today?
-A:
+A: ... please answer here ...
 Q: If trips need to be booked in advance, is the company keeping a record of which truck will be available at Nagpur on a specific date and will leave on a specific date?
-A:
+A: ... please answer here ...
 Q: Is information about cargo required? E.g. type of cargo, weight, etc. Is there something that needs to be shown to authorities, that we can help generate based on the type of cargo?
-A:
+A: ... please answer here ...
 Q: To hire, does the hirer need to provide personal info other than his/her name and phone number?
-A:
+A: ... please answer here ...
+Q: How is the expense to hirer decided/displayed? Is it  negotiable? If so will it have discount coupons on a standard rate or a rate keyed in ?
+A: ... please answer here ...
+Q: Can a person hire more than one truck in the same order?
+A: ... please answer here ...
 ===== Hire suggestions =====
 After a request is issued, the system finds trucks that fit the required conditions. The trucks are listed in a list that the hirer can see and choose from. Here is what’s shown in the list.
@@ Line 72: / Line 83: @@
 Q: What is the pricing structure for the trucks? We need it in order to calculate tariff.
-A:
+A: ... please answer here ...
+Q: Is the the full tariff to be paid upfront or is it an advance amount? Is the advance a fixed amount for all trips or is it a percentage of the total tariff?
+A: ... please answer here ...
 Q: Let’s say that there are trucks with capacities of 10, 20 and 30 tonnes. Ajay’s cargo’s weight is 16 tonnes. So he requests for a 20 tonne truck. But right now,  only 30 tonne trucks are free for a trip. While showing the list of options available, what tariff is shown and billed? Is Ajay allowed to pay for 20 tonnes as per his request or does he need to pay the tariff for the entire 30 tonnes, which is the true capacity of the trucks.
-A:
+A: ... please answer here ...
 Q: Let’s say multiple trucks of the same type and same capacity leave Nagpur on the same day and reach Mumbai on the same day. However the drivers decide to price things differently. One of them is cheaper and another one is costlier. Does it make sense to show ONLY the cheapest option or should we show all the options?
-A:
+A: ... please answer here ...
 Q: The same question above can also be applied to truck capacity. Let’s consider Ajay’s cargo of 16 tonnes and his request for a minimum of a 20-tonne truck. If 20-tonne trucks are available, then should 30/40-tonne trucks even be shown as choices? Should we simply show the smallest truck accommodating the request or should we show all options?
-A:
+A: ... please answer here ...
 Q: If there is only ONE truck as the solution for a request, should we skip the selection screen and go straight to the confirmation screen considering that one option?
-A:
+A: ... please answer here ...
 ===== Confirmation and payment =====
@@ Line 105: / Line 120: @@
 Q: What is the invoice format for a booking?
-A:
+A: ... please answer here ...
 ===== Payment receipt =====
@@ Line 122: / Line 137: @@
 An SMS is sent to the hirer’s phone after payment is complete. Note that this SMS only confirms that our app received the money. A seperate SMS is sent with the trip details.
-===== Confirmed trip =====
+===== Purchased trip =====
 Once payment is complete and confirmed, a new trip is created. This trip takes care of the hirer’s conditions. The new trip has the following info.
   * The hiring request ID which results in this trip.
@@ Line 128: / Line 143: @@
   * The starting date of the trip.
   * The completion date of the trip.
-  * The truck’s registration number, driver’s name and phone number.
+===== Confirmed / rejected trip =====
+Once the payment is complete, the driver of the truck receives an SMS, which gives him the following details:
+  * Loading date from Nagpur
+  * Loading address at Nagpur
+  * Date for reaching Mumbai
+  * Destination address at Mumbai
+Most likely, the driver accepts the trip. But sometimes, things happen and the driver either is forced to reject or willingly rejects the trip. Either way, a call between the driver and the admin. The driver is given a certain amount of time to respond with a YES. If there is no response within that time, a NO is assumed and the trip is rejected. When a trip is rejected, the tariff is refunded.
+After the driver's response is updated in the system, the hirer gets an SMS.
+  * If the trip is rejected, an apology and an intimation for the reversal of tariff are issued.
+  * If the trip is accepted, then the truck's registration number, the driver's name and his mobile number are sent.
 ==== Questions ====
 Q: Apart from multiple copies of invoice, are there more documents that we need to generate for the purpose of the trip?
-A:
+A: ... please answer here ...
 ===== Trip tracking =====
@@ Line 143: / Line 171: @@
   * Cancelled before start: If the hirer cancels the trip before it starts, i.e. cancellation in the ‘upcoming’ state.
   * Cancelled during trip: If the hirer cancels the trip during the ‘loading’ or ‘in transit’ state.
-  * Cancelled by driver: If the driver of the truck cancels the trip.
+  * Rejected by driver: If the driver rejects the trip when he is notified about it.
+  * Cancelled by driver: If the driver of the truck cancels the trip while it is in transit.
   * Cancelled by system: If someone inside the system, such as the admin, cancels the trip.
-  * Suspended: If the trip has to stop temporarily for some reason, e.g. a broken truck, a closed highway, weather conditions, etc. The driver calls in the admin, who marks the status as ‘suspended’. The status is immediately notified to the hirer, who can cancel or wait for the trip to end. Refunding / compensation policies will kick in.
+  * Suspended: If the trip has to stop temporarily for some reason, e.g. a broken truck, a closed highway, weather conditions, etc. The driver calls in the admin, who marks the status as ‘suspended’. The status is immediately notified to the hirer, who can cancel or wait for the trip to proceed. Refunding / compensation policies will kick in.
 ==== Questions ====
 Q: What are the refunding / compensation / penalty policies result from cancellations and suspensions.
-A:
+A: ... please answer here ...
 Q. At what points can trips be cancelled? Are my points sufficient or are there additional / less points of cancellation?
-A:
+A: ... please answer here ...
 Q: How is the integrity / safety of the cargo verified?
-A:
+A: ... please answer here ...
 Q: How is damage to cargo refunded?
-A:
+A: ... please answer here ...
 ===== Truck status =====
@@ Line 185: / Line 214: @@
   * If a truck changes hands, then update the name and phone number of the new owner.
   * If a truck’s registration number changes, then change the record.
+  * If the driver rejects a trip, then change the status of the trip to 'rejected by driver' and initiate a tariff reversal.
+  * If a trip has to be delayed for any reason, then change the loading / delivery date. Before the change in date, the admin talks with the hirer to see if the delay is okay.
+  * While a hirer may book a truck using the app, he may later prefer to perform other operations such as cancellation using a phone call. In such cases, the admin updates the system on behalf of the hirer.
+  * The hirer may suddenly prefer a change of date, either for loading or for delivery. In such cases, the admin manually frees up the truck that was attached to the trip. Then he finds another truck that satisfies the new conditions of the hirer. The admin will sanction the changes after any re-booking charges are taken care of and difference in tariff is paid up.

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